TRANSPORT CONTRACT

between

Carrier:

and

Sender:

[Full Name / Company Name, Address, Contact, VAT if applicable]

1. SUBJECT OF THE CONTRACT

   1. The Carrier undertakes to transport the Sender's luggage (hereinafter “Shipment”) from the place of collection specified by the Sender to the designated drop-off point at Václav Havel International Airport, Prague, on the agreed date.
   2. The Sender undertakes to pay the agreed transport fee and to ensure the luggage is ready for pickup at the specified time and place.

2. ORDERING, COLLECTION AND DELIVERY

   1. The transport is ordered through the website www.voyli.one, where the Sender provides all necessary details for pickup and delivery.
   2. The Carrier will collect the Shipment from the location and at the time agreed, as specified in the order confirmation.
   3. The Carrier will deliver the Shipment to the designated point at the airport, as notified to the Sender.
   4. The Sender will receive a unique luggage code and QR code, which must be presented upon collection/delivery.

3. PRICE AND PAYMENT TERMS

   1. The price for the Service is agreed via the online booking system and is payable in advance via the available payment methods.
   2. The Carrier will issue a tax document (invoice) after payment is received.

4. CANCELLATION AND REFUND POLICY

   1. The Sender may cancel the order at any time before the Carrier explicitly accepts the order. In such case, the Sender is entitled to a full refund.
   2. If the Sender cancels the order on the scheduled day of pickup (calendar date), the Sender is entitled to a refund of 60% of the paid amount.
   3. If the Sender cancels the order at least one calendar day before the scheduled pickup date, the Sender is entitled to a 100% refund.
   4. The date of cancellation is determined based on the date of notice compared to the scheduled pickup date (not by exact time).
   5. Refunds will be processed via the same payment method used by the Sender, unless otherwise agreed.
   6. If the Carrier cancels the order for reasons not caused by the Sender, the Sender is entitled to a full refund.

5. LIABILITY, INSURANCE AND COMPENSATION FOR DAMAGE

   1. Insurance Coverage:

      The Carrier maintains carrier’s liability insurance (Policy No. 8603659061, Kooperativa pojišťovna, a.s.) covering damage or loss of tangible movable items (luggage) which the Carrier has taken over for carriage, up to a compensation limit of CZK 1,000,000 per insured event, with a deductible of 10% (minimum CZK 2,500). The insurance applies to road carriage within the Czech Republic and neighbouring countries, provided both the pick-up and delivery points are within the Czech Republic and the goods are not loaded or unloaded outside the Czech Republic, unless otherwise agreed.

   2. Limitation of Carrier’s Liability:

      The Carrier’s liability for any damage or loss is limited to the actual value of the lost or damaged item(s), but not exceeding CZK 40,000 per order, regardless of the number of items or their total value. This limitation applies even if the insurance coverage is higher, unless the Sender has arranged and paid for additional insurance with the Carrier in writing before transport.

   3. Exclusions:

      The Carrier is not liable for damage or loss of valuables, electronics, jewelry, cash, works of art, documents or other items of significant individual value, unless the nature and value of such items was expressly declared to and accepted in writing by the Carrier prior to transport.

   4. Damage Reporting and Claims:

      The Sender must report any damage or loss without undue delay, but no later than within 24 hours of delivery, and must provide adequate evidence (such as photographs or written documentation). Claims must be made within six months of the date of delivery, or if the shipment was not delivered, within six months of the expected delivery date. The Carrier is not liable for claims submitted late.

   5. Additional Insurance:

      If the Sender requires a higher limit or broader insurance coverage, it is their responsibility to request and arrange this with the Carrier prior to carriage. Otherwise, the Carrier’s liability is limited as above.

6. FINAL PROVISIONS

   1. This contract is governed by the laws of the Czech Republic.
   2. Any disputes arising from this contract shall be resolved by the competent courts of the Czech Republic.
   3. The contract may be concluded in Czech or English. In the event of discrepancies, the Czech version shall prevail.
   4. The contract is valid upon signature (or explicit electronic acceptance) by both parties.