CONTRACTUAL TRANSPORT TERMS of SKYWALL MANAGEMENT s.r.o. (Voyli.one)

Effective as of: 01/07/2025

  1. INTRODUCTORY PROVISIONS

    1. These Contractual Transport Terms of Voyli.one (hereinafter "CTT Voyli.one") govern the terms of conclusion and performance of a contract for the transport of items (luggage) within the Voyli.one service, as well as the rights, obligations, and responsibilities of the Sender (Customer) and the Carrier (Voyli.one).
    2. These CTT Voyli.one are issued in accordance with the legal regulations of the Czech Republic, particularly Act No. 89/2012 Coll., the Civil Code, as amended.
    3. By concluding a transport contract (service order), the Sender agrees to comply with these CTT Voyli.one and the Price List.
    4. These CTT Voyli.one and the Price List are available to the Sender on the Voyli.one website ([add website address]).

  2. DEFINITIONS

    1. Carrier: The company Voyli.one, [insert legal form, e.g., s.r.o. or sole trader], with registered office at [insert address], ID: [insert company ID], represented by [insert statutory representative].
    2. Sender / Customer: A natural or legal person who orders the luggage transport service from the Carrier.
    3. Transport Contract: A contract concluded between the Carrier and the Sender based on the Sender's order and its confirmation by the Carrier. These CTT Voyli.one and the Price List form an integral part of the contract.
    4. Shipment: The Sender's luggage, the number and specifications of which are stated in the order confirmation.
    5. Place of Dispatch: The address of the hotel or other accommodation facility where the Carrier picks up the Shipment.
    6. Place of Delivery: The address of the airport or a specified location at the airport (e.g., a specific terminal) where the Carrier delivers the Shipment.
    7. Order: An electronic order for luggage transport services placed by the Sender through the Voyli.one website.
    8. Order Confirmation: An electronic confirmation of the receipt of the Order by the Carrier, sent to the Sender by e-mail, including a summary of the order, reservation code, and a link to these CTT Voyli.one.
    9. Price List: A document containing current prices for luggage transport and related fees, available on the Voyli.one website.
    10. Authorized Person of the Carrier: A driver or other employee of the Carrier authorized to accept, transport, deliver, and inspect luggage.

  3. FORMATION AND PERFORMANCE OF THE TRANSPORT CONTRACT

    1. The Transport Contract is concluded when the Sender confirms the Order on the Carrier's website (e.g., by clicking the "Confirm Order" button or checking the "I agree with the Terms and Conditions and Transport Contract" box) and the Carrier subsequently confirms the Order by sending the Order Confirmation to the Sender.
    2. The subject of performance is the Carrier's obligation to transport the Shipment from the Place of Dispatch to the Place of Delivery at the agreed time and for the agreed transport fee.
    3. The Carrier confirms receipt of the Shipment to the Sender via e-mail or online system once the Shipment is physically collected.
    4. The Sender agrees that the Shipment may be handed over to an authorized person at the hotel (e.g., front desk, bellboy) if the Sender is not present. The Sender is responsible for this handover.

  4. TRANSPORT FEES AND PAYMENT TERMS

    1. The Carrier is entitled to the agreed transport fee as specified in the Order Confirmation and the Price List.
    2. The transport fee is payable prior to the execution of the transport, usually online (e.g., by credit card) at the time of reservation.
    3. The Carrier becomes entitled to the transport fee after the proper completion of the transport and delivery of the Shipment to the authorized recipient.
    4. If the Carrier is unable to complete the transport due to reasons beyond its control (e.g., force majeure), it is entitled to a proportional part of the transport fee based on the completed portion of the service.
    5. Any additional charges (e.g., for oversized luggage, changes to the order) are listed in the Price List and may be charged subsequently by the Carrier.

  5. RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

    1. Sender's Obligations: a. To pay the agreed transport fee and any applicable additional charges. b. To hand over the Shipment at the Place of Dispatch at the time specified in the Order Confirmation. c. To ensure the Shipment is properly and safely packed for transport and resistant to normal handling. d. To provide the Carrier with accurate and complete information about the contents and nature of the Shipment (e.g., fragility, value, special handling). e. To clearly label the Shipment (e.g., with name, reservation code) for identification. f. To notify the Carrier without undue delay of any changes to transport instructions or circumstances that may affect the transport. The Sender shall reimburse the Carrier for any costs incurred due to such changes. g. To ensure the Shipment does not contain prohibited items as listed in Section 5.3 of these CTT. h. In case the recipient refuses to accept the Shipment, the Sender shall cover the cost of return transport, storage, or disposal as per the Price List. i. If the declared value of the Shipment exceeds CZK XXXX, the Sender must arrange additional insurance through the Carrier.
    2. Carrier's Obligations: a. To carry out the transport properly and on time, within the period specified in the contract and the Order Confirmation. b. To transport the Shipment to the Place of Delivery with professional care and in accordance with applicable laws. c. To issue a receipt to the Sender upon collecting the Shipment and notify the Sender of any visible discrepancies (e.g., damaged packaging). d. To follow the Sender's transport instructions, and if such instructions are clearly incorrect, to request clarification or changes. e. To ensure the safe storage of the Shipment in the vehicle during transport. f. To deliver the Shipment to the authorized recipient at the Place of Delivery and obtain confirmation of receipt (e.g., digital signature). g. The Carrier’s authorized person may refuse to accept a Shipment that does not comply with these CTT (e.g., dimensions, weight, prohibited contents). h. To immediately notify the Sender of any risk or occurrence of damage to the Shipment. If this obligation is not fulfilled, the Carrier is liable for the resulting damage.

    3. Prohibited Items: The Carrier does not transport and the Sender may not include in the Shipment:

      • Hazardous substances (e.g., explosives, flammables, corrosives, poisons, radioactive materials).
      • Weapons, ammunition, and their components.
      • Narcotic and psychotropic substances, drugs.
      • Live organisms or animal remains.
      • Valuables (jewelry, precious metals, artworks, antiques) or money exceeding CZK 5,000, unless otherwise agreed and insured.
      • Fragile items that are not adequately packed and labeled.
      • Items whose transport is prohibited by law.
      • Items that may damage other Shipments or the Carrier’s equipment.
      • Perishable goods. The Sender is liable for any damage caused by prohibited items to the Carrier or third parties.

  6. TRANSPORTED LUGGAGE

    1. The Sender may hand over luggage for transport that complies with the size and weight limits set out in the Carrier’s Price List available on the Carrier’s website.
    2. Luggage exceeding these limits (oversized/overweight) may only be transported upon prior agreement and for an additional fee as per the Price List. The Carrier reserves the right to refuse such luggage due to capacity or safety reasons.
    3. The Sender is responsible for ensuring all luggage is properly closed and secured to prevent it from opening or losing contents during transport.

  7. LIABILITY AND COMPENSATION FOR DAMAGE

    1. The Carrier is liable for damage to the Shipment occurring from the time of its receipt until delivery to the recipient and is obliged to provide compensation, subject to the terms and limits below.
    2. The Carrier maintains carrier’s liability insurance (Policy No. 8603659061, Kooperativa pojišťovna, a.s.), covering damage or loss of tangible movable items (luggage) up to CZK 1,000,000 per insured event, with a deductible of 10% (minimum CZK 2,500). The insurance applies only to loss or damage caused by the Carrier’s gross negligence or fault during road carriage in the Czech Republic, in accordance with applicable law and insurance terms.
    3. Limitation of Carrier’s Liability: The Carrier’s liability for any damage or loss is limited to the actual value of the lost or damaged item(s), but not exceeding CZK 40,000 per order, regardless of the number of items or their total value. This limitation applies even if the insurance coverage is higher, unless the Sender has arranged and paid for additional insurance with the Carrier in writing before transport.
    4. Exclusions: The Carrier is not liable for damage or loss of valuables, electronics, jewelry, cash, works of art, documents or other items of significant individual value, unless the nature and value of such items was expressly declared to and accepted in writing by the Carrier prior to transport.
    5. If the declared value of the Shipment exceeds the above liability limit, the Sender is responsible for arranging additional insurance with the Carrier before the start of transport. Without such additional coverage, the Carrier is not liable for any amount exceeding CZK 40,000 per order.
    6. In the event of loss or destruction of the Shipment, the Carrier shall compensate for its value at the time of receipt, up to the above limit. In the case of damage or depreciation, the Carrier shall compensate the difference between the value at receipt and its value in damaged condition, up to the same limit.
    7. The Carrier is liable for damage caused by delay in delivery only up to the amount of the transport fee.
    8. Claims for compensation must be made within six (6) months from receipt of the Shipment or from the expected delivery date if the Shipment was not delivered. The Carrier may reject claims submitted after this period.
    9. The Sender must notify the Carrier of any damage to the Shipment without undue delay, no later than three (3) days from receipt. In case of hidden damage not visible upon delivery, claims must be made within seven (7) days. Claims must be submitted in writing and accompanied by supporting documentation (e.g., photos, proof of value).

  8. SALE IN SELF-HELP

    1. The Carrier is entitled to sell the Shipment at the Sender’s expense in case of imminent substantial damage, if it is not possible to obtain the Sender’s instructions in time or if the Sender delays in providing them.
    2. If the Sender fails to collect the Shipment at the Place of Delivery within the agreed time and does not respond to repeated Carrier notifications, the Carrier may, after a grace period of seven (7) days, store or dispose of the Shipment at the Sender’s expense and risk.

  9. FINAL PROVISIONS

    1. These CTT Voyli.one form an integral part of every concluded Transport Contract.
    2. The Carrier reserves the right to amend these CTT Voyli.one. The current version is always available on the Voyli.one website and becomes effective upon publication unless stated otherwise.
    3. All disputes arising from or in connection with this contract shall be resolved amicably. If an amicable settlement cannot be reached, the disputes shall be decided by the competent courts of the Czech Republic.
    4. The Sender declares that they have read and agree to the content of these CTT Voyli.one, which they confirm by electronically approving the Order on the Carrier’s website.
    5. The full text of the CTT Voyli.one and the Price List is available on the Carrier’s website: www.voyli.one.
    6. The Sender confirms their consent to these CTT Voyli.one by actively checking the appropriate box during the online booking process on the Carrier’s website.
    7. In case of any issues with the Shipment, the customer service team can be contacted at info@voyli.one or by phone at +420 774 628 979.